Terms of Service
Welcome to Maryam Silk Emporium (“we”, “our”, “us”). By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before making any purchase.
1. General
By using our website or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy.
We reserve the right to update, modify, or change these terms at any time without prior notice.
2. Products
Our products are handwoven and handcrafted, so slight irregularities in weaving, color, or design may occur. These are not considered defects but are a part of the beauty of handmade items.
We make every effort to display product colors accurately, but actual colors may vary due to screen settings and lighting.
3. Orders & Payments
Orders will be processed only after successful payment confirmation.
We accept payments through secure methods mentioned on our website (UPI, bank transfer, etc.).
In case of any payment failure, the order will not be confirmed.
4. Shipping & Delivery
Delivery timelines may vary depending on your location and courier partner.
We are not responsible for delays caused by courier companies, customs, or unforeseen circumstances.
Please do not accept delivery if the package is damaged or tampered with.
5. Returns & Refunds
Returns or exchanges are accepted only in extreme circumstances such as product damage or wrong delivery.
Customized or altered products (with fall, pico, tassels, etc.) cannot be returned or exchanged.
Refunds, if applicable, will be processed after inspection and may take 7–10 business days.
Please refer to our Refund & Return Policy page for detailed information.
6. Intellectual Property
All images, designs, logos, and content on our website are the property of Maryam Silk Emporium and cannot be copied, reproduced, or used without prior permission.
7. Limitation of Liability
We are not liable for any direct, indirect, or incidental damages resulting from the use of our products or website.
Customers are responsible for providing correct shipping details and ensuring safe handling of the products after delivery.
8. Governing Law
These Terms of Service are governed by the laws of India.
Any disputes will be subject to the jurisdiction of Varanasi, Uttar Pradesh courts.
9. Contact Us
For any queries regarding these Terms of Service, you can reach us at:
📍 Maryam Silk Emporium
J,11/33 Bunkar Colony, Nati Imli, Varanasi, UP – 221001, India
📧 Email: maryamsilkemporium@yahoo.com
📞 Phone: 9839242445